Decision-making succeeds when the decision produces a desirable outcome and fails when it produces an undesirable outcome. Decision-making can fail when a person does not perceive, ignores, cannot understand, or gives improper weight to a piece of relevant information.
Human factors research is focused on solving authentic end-user problems. The first key to solving a problem is to define it and authentically understand the problem. The only way to do that is through engagement with end users and the problem domain. If I want to solve a problem related to amusement rides, then I have to spend time on the midway. I have to spend time not just looking at them but listening to them. If I focus on “efficiency” of the use of my time, I risk seeing them as the variables and comparing them to the norms I bring with me. If I want to solve their problems, I need to muster the generosity to spend enough time to understand what features of the midway are actually constants.
A trip to a theme park or carnival is often the highlight for families and friends every year. Although amusement riders are rarely injured on rides, most investigation reports have found that the riders behaved incorrectly prior to the accident event. A Canadian researcher is looking to change this through her research on amusement ride safety.